FAQ

Estelle's Closet — Support

Frequently Asked Questions

Everything you need to know — answered with care.

What does Estelle's Closet sell?

Feminine, confident going-out and occasion dresses in mini, midi, and maxi lengths, including gowns, plus a few finishing accessories. Our focus is curated, quality pieces, not fast fashion.

What sizes do you offer?

Most styles run from XS to XXL, with exact sizes and a size chart shown on each product page.

Do you ship internationally and is shipping free?

Yes, we ship internationally, and we offer free standard shipping with an optional Priority Shipping upgrade. Orders are processed in 2 to 3 business days, and exact delivery times and any costs are shown at checkout based on your location.

What is your return and refund policy?

You have 30 days from delivery to return items that are unworn, unwashed, and in original condition with all tags attached. We cover return shipping for damaged, defective, or incorrect items; for change-of-mind returns the customer pays, and there are no restocking or administration fees. Email info@estellescloset.com to start.

Can I cancel or change my order?

Orders can be changed or cancelled only before they enter processing, so please email info@estellescloset.com as soon as possible after ordering.

Are your pieces limited edition?

Yes, we release small, curated drops, so popular styles often sell out and may not return. We recommend shopping your favorites early.

What if my item arrives damaged or incorrect?

Email info@estellescloset.com with your order number and photos of the issue, and we will make it right as quickly as possible at no extra cost to you.

Still have questions?

Reach out anytime at info@estellescloset.com

Monday – Friday 09:00 – 17:00 EST · Weekends 11:00 – 16:00 EST · We reply within 24 hours