Privacy Policy

Privacy Policy
Last updated: Nov 8, 2025

This Privacy Policy describes how Estelle’s Closet LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from estellescloset.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to:

  • communicate with you

  • provide, maintain and improve the Services

  • comply with legal obligations

  • enforce our Terms of Service

  • protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you submit directly through our Services may include:

  • Contact details: name, address, phone number, email address

  • Order information: billing address, shipping address, payment confirmation, email address, phone number

  • Account information: username, password, security details

  • Customer support information: content of communications when you contact us

Some features of the Services may require certain information to function. If you choose not to provide it, you may not be able to use those features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies").

Usage Data may include:

  • device and browser information

  • IP address

  • network connection details

  • how you interact with the Site and your account

Information We Obtain from Third Parties

We may also obtain information about you from third parties, such as:

  • Service providers that support our Site and Services (e.g., Shopify)

  • Payment processors that handle your payment information

  • Analytics and advertising partners that help us understand how users interact with the Site

Any information we obtain from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for purposes including:

Providing Products and Services

To perform our contract with you, including to:

  • process payments

  • fulfill and deliver orders

  • manage your account

  • send order, shipping, return and exchange notifications

  • facilitate returns and exchanges

Marketing and Advertising

We may use your personal information to:

  • send you marketing and promotional communications (where permitted)

  • personalize and improve the content and ads you see on our Site and other platforms

You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

Security and Fraud Prevention

We use personal information to:

  • detect, investigate or prevent fraudulent, illegal or malicious activities

  • protect the security of our Site and Services

If you create an account, you are responsible for keeping your login details confidential.

Communicating with You & Service Improvement

We use your information to:

  • provide customer support

  • respond to your inquiries and requests

  • maintain and improve the Services

Cookies

We use Cookies on our Site to:

  • operate and improve the Site and Services

  • remember your preferences

  • run analytics and improve user experience

  • support advertising and personalization

For information about the cookies used by Shopify, please see:
https://www.shopify.com/legal/cookies

Most browsers accept cookies by default. You can change your browser settings to block or delete cookies, but this may affect how the Site functions.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With service providers (e.g., payment processors, hosting providers, fulfillment partners, email providers, analytics providers)

  • With business and marketing partners, who may use your information in accordance with their own privacy policies

  • When you direct us to do so, or consent to such sharing (e.g., social media integrations, shipping providers)

  • Within our corporate group or affiliates

  • In connection with a business transaction, such as a merger, acquisition, or asset sale

  • To comply with legal obligations, enforce our terms, or protect our rights or the rights of others

We disclose the following categories of personal information to the recipients above:

  • Identifiers and contact details

  • Commercial information (order and shopping information)

  • Internet or network activity (Usage Data)

  • Geolocation data (e.g., approximate location based on IP address)

We do not use or disclose sensitive personal information to infer characteristics about you.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those sites.

We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can delete it.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention of Your Information

We use reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee “perfect security”.

How long we retain your personal information depends on:

  • the purpose for which it was collected

  • our legal obligations

  • the need to resolve disputes and enforce our agreements

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to access / know

  • Right to delete

  • Right to correct

  • Right to data portability

  • Right to opt-out of sale/sharing or targeted advertising

  • Right to restrict processing

  • Right to withdraw consent (where processing is based on consent)

  • Right to appeal our decision if we decline your request

You may also:

  • manage marketing communication preferences via unsubscribe links

  • contact us to exercise your rights using the contact details below

We may need to verify your identity before responding to certain requests. You may also designate an authorized agent to make certain requests on your behalf, subject to applicable law.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Contact

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, you can contact us at:

📩 Email: info@estellescloset.com

Contact Information

Store Name: Estelle’s Closet
Company Name: Estelle’s Closet LLC

Company Address (USA):
2150 Willow Brook Lane, Suite 302
Charlotte, NC 28202
United States

Warehouse Address (Returns):
1177 Meadow Park Lane
Building C – Return Department
Ningbo, Zhejiang 315100
China

Company Number: 0009843217 (fictief – placeholder)
Phone: +1 704 555 2197 (fictief – placeholder)

Support Hours:
Monday to Friday | 09:00–17:00 (EST)
Weekends | 11:00–16:00 (EST)

We aim to respond to your inquiries within 24 hours.