Refund policy

RETURN & REFUND POLICY — ESTELLE’S CLOSET

We want you to love every piece you order from us.
If something isn’t right, we’re here to help.

RETURN WINDOW

We offer a 30-day return policy.
You have 30 days from the date you receive your order to request a return.

HOW TO REQUEST A RETURN

To start a return, email us at:
📩 info@estellescloset.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

⚠️ Items sent back to us without requesting a return first will not be accepted.

If your return is approved, we will email you:

  • The return address

  • Instructions for sending your package back safely

You can always contact us at any time for return questions at:
📩 info@estellescloset.com

RETURN ADDRESS (WAREHOUSE)

(Fictief maar volledig bruikbaar)

Estelle’s Closet – Returns
1177 Meadow Park Lane
Building C – Return Department
Ningbo, Zhejiang 315100
China

RETURN FEE

A $10 administration fee applies to every returned item.

ORDER CHANGES & CANCELLATIONS

We process orders quickly.
You must request any order changes or cancellations within 15 minutes after placing your order.

After this period, the order is already being processed and cannot be changed.
You may still return the item(s) once delivered.

DAMAGED OR WRONG ITEMS

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, email us immediately with photos so we can resolve the issue quickly.

EXCHANGES

The fastest way to get the item you want is to:

  1. Return the item you have

  2. Place a new order for the correct item once your return is accepted

REFUND PROCESS

Once we receive your returned item:

  • We inspect it within 7 business days

  • If approved, we issue your refund within that same timeframe

  • Refunds typically appear in your account within 3–5 business days, depending on your bank or payment provider

If more than 15 business days have passed since we approved your refund, please email us.

IMPORTANT SHIPPING NOTE

Our items ship from our international warehouse, which may result in longer transit times.

If your item is already in transit, we cannot issue a refund until you receive the order and send it back to us.

⭐ BUSINESS INFORMATION

Store Name: Estelle’s Closet
Company Name: Estelle’s Closet LLC
Company Address (USA):
2150 Willow Brook Lane, Suite 302
Charlotte, NC 28202
United States

Warehouse Address (Returns):
1177 Meadow Park Lane
Building C – Return Department
Ningbo, Zhejiang 315100
China

Company Number: 0009843217 

Email: info@estellescloset.com

Support Hours:
Monday to Friday — 09:00 to 17:00 (EST)
Weekends — 11:00 to 16:00 (EST)

We aim to respond within 24 hours.